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What is AI Agent?
An AI agent is an AI system that can take actions to achieve a goal — using tools, calling other systems and working through multi-step tasks with limited human input.
Where a chatbot answers a question, an agent can carry out a job: research a topic, update a record, send a message or run a workflow end to end.
kenai teaches teams to build practical agents and automations that handle real, repetitive work reliably — not science-fiction autonomy, but dependable assistants.
Related terms
Workflow Automation →
Workflow automation is connecting apps and AI so multi-step tasks run automatically, without a person doing each step by hand.
Prompt Engineering →
Prompt engineering is the skill of writing clear, well-structured instructions that get reliable, high-quality results from an AI model.
Retrieval-Augmented Generation (RAG) →
Retrieval-Augmented Generation (RAG) is a technique that lets an AI model answer using your own documents and data, retrieving relevant information before generating a response.